Privacy, in plain language

Optional email reminders

Occasional reminders are enabled by default for registered accounts, except where you previously turned them off. You can disable them in Settings or unsubscribe through any reminder email. One sequence contains at most two emails: after at least 3 days without a message, then at least 7 days after the first email. Waiting starts no earlier than reminder activation. Before the first email, chatting restarts the wait; after a delivery attempt, returning to chat ends the sequence. It never restarts automatically. Daily encouragement has its own setting.

For reminders we store the enrollment source (default or your explicit choice), your preference, delivery status, message timestamps and when you return to chat. These measurements do not copy conversation contents. Mailgun processes your email address and the generic reminder email for delivery; conversations are never included. Preference and measurement records remain until your account or those records are deleted. You can unsubscribe using the link in an email or Settings.

What we keep

When you use Jiwa signed in, the system keeps: your account name and email; your conversations with Jiwa; the mood logs you write; and the memory fields you fill in yourself — your preferred name, pronouns, the season of life you're moving through, who matters to you, what helps, and what doesn't.

How long we keep it

On the Free plan, memory and conversation history quietly clear after roughly 7 days without activity. On Pro, everything stays while your subscription is active — come back after a year and Jiwa still knows the context.

You can still clear memory fields any time, right inside the app; you can also delete your account and associated app data through Delete account in Settings. Provider operational logs and backups may follow their own retention schedules.

What does NOT happen

Your conversations are not published, not sold, and not recycled into marketing content. There is no public feed in Jiwa — no posts, no leaderboard, no “trending stories”.

This isn't social media. It's a room between you and Jiwa.

Not a medical service

Jiwa is not therapy, not diagnosis, and not crisis care. It cannot replace a doctor or a counsellor, and it does not assess anyone's condition.

If you're in crisis or thinking about harming yourself, please reach a trained human right away. In Malaysia, Befrienders are reachable at 03-7627-2929.

Data requests

Want an export of everything stored under your account, or want it all deleted? Email us at hello@jiwamoodcare.appand say which you'd like — export or deletion of anything tied to that account.

Changes to this policy

If how Jiwa handles data ever changes, a new version of this policy will be published on this same page with the date of the update. The latest version always lives here.