FAQ Jiwacare: teman AI, luahan hati dan privasi

No. Jiwa is a companion — a soul friend. Not a therapist, not a doctor, not a crisis line. If you're in real danger, please talk to a person trained for that (in Malaysia, Befrienders: 03-7627-2929). Jiwa is for the ordinary-hard moments in between.

ChatGPT is built to help you get things done. Jiwa is built to let you finish your sentence. It will not tell you to calm down before you've been heard. It will not rush you to solutions. It reflects what you said before it responds, and it can just sit with you if that's what you need.

Luahan hati online ialah ruang untuk kau cerita apa yang terbuku tanpa tunggu orang free. Jiwa dengar dulu dalam Bahasa Melayu, Manglish, atau English — bukan terus bagi checklist.

Boleh. Taip macam kau biasa WhatsApp. BM penuh, English, Manglish, atau campur — grammar tak penting.

No. You can talk to Jiwa as a guest — nothing is saved, and that's fine if that's what you want tonight. Signing in lets Jiwa keep your conversations so you can come back to them.

Same voice, same patience, same modes on both. The real difference is memory. On Free, Jiwa remembers you for 7 days — if you're gone longer than that, the slate quietly clears. On Pro, memory is unlimited: come back after a month or a year, and Jiwa still knows who you are, what helps, and the hard lines you've drawn.

It's for the things that shut you down when people do them — 'don't tell me to calm down,' 'don't give me a step-by-step plan,' 'don't interrupt me,' 'don't bring up my ex,' anything. Jiwa treats that list like a promise it won't break.

Your conversations are stored so you can come back to them, tied to your account only. They are not shared. The memory fields — preferred name, what helps, what doesn't — you can clear yourself at any time in the app by saving them empty. Conversations follow your plan's retention window: on Free they quietly clear after 7 days away. For anything beyond that — removing your email or having everything taken down — email hello@jiwamoodcare.app and it gets handled.

Yes. Switch between Listen, Reflect, Sit with me, and Unpack any time. You don't have to explain why. You're allowed to want different things at different moments.

The listening you feel comes from how Jiwa is instructed to sit with you — not from which lab built the model underneath. That model can change; the rules stay.